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Transforming Communication

South Metropolitan Health Service


South Metropolitan Health Service (SMHS) is one of the Perth metropolitan public health service providers, consisting of: 

  • Fiona Stanley Hospital

  • Fremantle Hospital

  • Rockingham General Hospital

  • Murray District Hospital

  • Peel Health Campus delivered as a public private partnership with Ramsay Health Care Limited


SMHS delivers hospital and community based public healthcare services to a population of approximately 659,000 people. Our Kaartdijin Innovation Centre is supporting staff to design and implement innovative solutions to improve service delivery and outcomes for our community. Ideas can be submitted from any area of the organisation and may include external collaborations to get the best outcomes. Our motto is Goombah Kaartdijin, a Nyoongar phrase that can be translated as Big Dreaming. We’re aiming to build a strong culture of innovation and creativity which supports rapid cycles of design, prototyping, testing, implementing (or failing fast if required).


The student team are working on two separate, concurrent projects. The first project supported the development of new digital communication methods within the hospital. In the first half of 2021, SMHS ran an innovation challenge seeking big ideas from staff for how we can transform our communications at SMHS and improve outcomes for patients. Ideas were shortlisted and the best ideas were selected to pitch to our Innovation Pitch Panel. This project supports the development and progression of selected digital communication ideas from the innovation challenge, including internal staff communications platform, patient facing care planning application and patient education. The student team worked with staff to scope and further develop the ideas. The second project analysed data from hospital administration and help desk services, which provided strong foundations for the creation of dashboards for ICT service monitoring and hospital-wide benchmarking.

Doctor Holding Patient's Hand
Ali Hayes.jpg


Murdoch University 

Arts, Business, Law & Social Sciences

Skills: Qualitative social research, interviewing, qualitative data analysis, communication & positivity 

Wenzheng Ying.jpg


Curtin University

Construction Management 

Skills: Data analysis, data visualisation, machine learning, critical thinking & teamwork  

Alex Williamson.jpg


Curtin University 

Engineering, Computing & Mathematical Science

Skills: Data visualisation, programming, big data management & analysis, public speaking & problem solving 

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